Refund policy

30-Day Return Policy

We want you and your cat to love PawMotion. Here's how returns and refunds work.

Damaged, defective, wrong item or never arrived

Email us at pawmotionshop@gmail.com within 30 days of delivery with your order number (and a photo if the item is damaged). We'll send a free replacement or a full refund, whichever you prefer. No need to send anything back. If your order never arrives, contact us and we'll make it right.

Changed your mind

If you'd like to return an item for any other reason, email us within 30 days of delivery and we'll send you return instructions. Please don't send items back without contacting us first.

- Items must be unused and in their original packaging.
- Return shipping is paid by the customer and is non-refundable.
- Your refund is issued once we receive and inspect the item.

How refunds work

Refunds are issued to your original payment method. Once approved, please allow 5–10 business days for the refund to appear, depending on your bank.

Questions?

Email us anytime at pawmotionshop@gmail.com. We usually reply within 24–48 hours.